Accessibility links

Guidance on citizen perceptions factsheets

The Citizens Perceptions Survey Crib Sheet provides suggestions for sharing and discussing factsheets on perceptions of state service delivery and governance with state government officials. Each factsheet has four pages:

  • Positioning (population profile and service delivery attitudes),
  • Public service funding and government accountability,
  • Responsiveness and voice, and
  • Priorities for defined groups.

Each page has a box suggesting 'points for discussions' – useful points of entry for discussions with government officials. Government officials may also wish to use the factsheets in internal discussions.

The guidance note stresses that users of the factsheets need to use the survey findings with caution because the size of the sample was small. The note provides details on sampling and error margins along with contact details for further information on the surveys.