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Electronic governance and service delivery in India: Theory and Practice

This paper mainly reviews the experiences of e-governance reforms in improving the quality of governance and service delivery in India. The first section deals with the conceptual framework of egovernance. The second section focuses on e-governance initiatives in India. The third section reviews the implications of e-governance on service delivery in terms of efficiency (speedy delivery, cost reduction and accessibility of service), accountability (transparency and simplification of procedures and actions, reduction of corruption), participation (empowerment with information in formulation, implementation, and monitoring of policies) and equity (benefits for disadvantaged groups and areas/regions) on the basis of secondary resources. The fourth section deals with enabling conditions in promoting e-governance in India. Finally,
the paper elucidates the policy perspectives.