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E-Government Websites in Bangladesh: A study on Citizens’ Benefits

This paper is an attempt to review the e-government web initiatives in Bangladesh from the perspective of citizens’ needs and benefits. It offers a cross-angle analysis on how governmental existing policies and guidelines are adept to steer public sector’s web initiatives in the country, what contents and features are currently available in public websites, and to what extent users find those websites useful for them. Focus of the paper remains on how e-government websites are currently attributed to serve and engage citizens. It has been studied that public sector web initiatives in Bangladesh tend to pose to the legacy of traditional governance than e-governance. The concept of engaging citizens and serving people through innovative uses of the Internet are not yet portrayed in the web initiatives of the public offices. Nevertheless, an upward trend is noticeable in this context.